Browse our support section
Go to Register, complete the form and you will be logged in to your trading account. In the pop-up message, you will see a randomly generated password, which you are required to change to your own. You will also receive a welcome email with both username and password.
It is free. Xtrade does not charge any registration fee.
No. You may open only one trading account.
You need to invest wisely. Trading in FX and CFDs involves risks of loss, especially due to the leveraged nature of the trading. Please click here to read our full risk warning. The information contained in this website and disclosure documents is of a general nature only, and does not take into account your personal circumstances, financial situation or needs. You should consider our Client Agreement carefully, and seek independent advice before deciding whether trading in such products is suitable for you.
If you have already opened a trading account, submitted your identification documents for account validation and made a deposit; you are ready to start trading.
As a regulated company — subject to numerous laws, compliance requirements and client acceptance procedures — we are required to have on file KYC (Know Your Client) information. We make every effort to protect the confidentiality, security and integrity of your identity data.
Please use only letters and numbers. Avoid using any symbols while filling it in.
Accounts with zero balance will not be closed unless the client so requests.
Yes. The interests of our clients is our primary objective and that is why with Xtrade your balance will not go into negative. Negative Balance Protection will prevent a trader from entering into debt. Unfortunately, not every retail forex broker offers negative balance protection. For the inexperienced trader, the lack of margin call can mean the difference between losing only your investment and going into debt. This is a subtle, yet crucial difference. In forex trading, you may be able to tolerate losing money you can afford to lose (after all, there’s no such thing as a perfect trader who wins all the time). However, going into debt is never acceptable, regardless of how much experience you have.
Please click "Forgot Password" underneath the log in box and your password will be sent to your email address.
In order to change your password, please log in to your Xtrade account; then click Account Options > Change password
We do not offer account management services. You are a sole owner of the account and ultimate decision maker.
Our user-friendly web platform requires no downloading.
Unfortunately, at present, we do not offer the MT4 platform.
A demo account is activated as soon as you open a trading account. *Subject to minimum deposit
Within the My Account section, switch between real and demo modes by toggling the "Switch" button.
While all features and functions of the real platform are available in the demo platform, users should keep in mind that simulation cannot replicate real trading market conditions. One important distinction is that the volume executed through the simulation does not affect the market; while in real trading, volumes do affect the market, especially when the position size is large.
Your demo account will be funded automatically 7 days after registration.
Xtrade demo accounts do not expire.
As per CFTC (Commodity Futures Trading Commission) in USA; OSC (Ontario Securities Commission) and BCSC (British Columbia Securities Commission) in Canada regulations, we are not allowing those countries' residents to open trading accounts with us. We apologize for any inconvenience.
Segregated client accounts are established to ensure strict control and separation of client assets from other assets of the company. The client funds are safeguarded by reputable EU Credit Institutions.
Xtrade offers two types of bonuses: credit and cash.
Cash bonus is added to your account's equity once the bonus terms are met. The bonus sum can be used for trade; however withdrawal of the bonus sum is dependent on completion of the required Xpoints release sum through trading volume.
Credit bonus is assigned to the account, but the sum will be added to the equity only upon reaching the full "release" Xpoints sum through trading volume. Once Credit bonus is "released", it turns into cash money that can be used for trade or withdrawal.
Please click here in order to see our latest promotions.
Please contact our Customer Support via live chat, email or call in order to credit you with it.
Your weighted trading volume activity expressed in points.
For example: If you open a position on EUR/USD worth $100,000, you will receive 100 XPoints upon closing, since each $1,000 trading amount is worth 1 XPoint.
You received instead a cash bonus and it was credited prior to completing a required amount of Xpoints.
You verified your account before your first deposit. You will receive an account verification bonus the moment you fund your account.
As a regulated company, we operate in accordance with several Anti-Money laundering and Identity Theft Laws as well as a number of compliance related procedures imposed by our regulatory authority.
You can upload your documents through your account:
Account Options > Account verification or send them by email to firstname.lastname@example.org
In regards to our KYC (Know Your Client) procedures, you are required to provide a colour copy of a valid Identity document and a recent proof of address (electricity, gas, water, phone, oil, Internet and/or cable TV contract, bank account statement), which states your name, address and a recent (within 3 months) date.
Yes. A valid ID card or driver's license are also acceptable.
You will receive an automated email confirming your account status as soon your account is fully verified.
If you wish to update your email address, phone number or your residential address, please send your request to email@example.com along with any requisite supporting document.
250 USD, however Xtrade occasionally runs promotions offering lower deposit threshold minimums.
Yes, we do offer up to 100% bonus on your deposit (*Subject to Bonus T&C apply). For more information please contact our professional staff, via live chat or email.
No, you cannot lose more than your initial deposit.
Credit/debit cards, bank transfers, American Express and many more options. For more detailed information please click here.
Xtrade does not charge any fees for deposits.
We would highly recommend that you check with your bank whether there is a block on international or online transactions. Or maybe the deposit sum is greater than your credit/debit card daily limit.
No. We do not accept any payments made from the account of third parties. All deposits must be made from your own account.
The market trading hours are from Sunday 21:00 GMT till Friday 21:00 GMT during the Day Light saving times. During winter time trading hours are from Sunday 22:00 GMT till Friday 22:00 GMT. However, some of instruments are available only during specific hours. For trading hours of each instrument please click here.
The Xtrade platform is closed over the weekend because all the underlying financial instrument markets are closed.
Please go through our Education Center and please note that you are recommended to not trade until you are completely comfortable with our platform. Then you can simply log in to your account and start trading.
Trading in FX and CFDs involves risks of loss, especially due to the leveraged nature of the trading. Please click here to read our full risk warning. The information contained in this website and disclosure documents is of a general nature only, and does not take into account your personal circumstances, financial situation or needs. You should consider our Client Agreement carefully, and seek independent advice before deciding whether trading in such products is suitable for you.
You will need a computer or a mobile device (supporting iOS, Android or Windows software) with a high-speed internet connection and a funded trading account. We highly recommend you go through our education center prior to your first trade.
Leverage allows a large trade position to be initiated with a small margin deposit. The amount of leverage available to a trader varies, with magnification of up to 400:1
For example 100:1, meaning that currency trades worth $100,000 can be made with a margin deposit of $1,000. Leverage allows the use of credit to trade amounts larger than your deposit.
Remember, the higher the leverage the higher the risk of losing your deposited capital. Leverage can work both for you as well as against you.
While leverage enables you to control a large amount of capital with a small deposit margin, it can also expose you to outsized negative price movement.
You cannot change the default leverage ratio.
A pip is the smallest unit of change in a financial instrument's price ratio (rate of a currency pair).
The spread is the difference between Bid and Ask prices.
Long position - when the client is buying the asset and a short position when the client is selling the asset.
Amount of Base Currency * Pips = Value in Quote Currency
Value of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USD
Value of 1 pip in USD/CHF= 1 Lot (100 000$)*0.0001=10 CHF
Value of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY
Slippage may occur during periods of high market volatility, usually caused by important economic news. It results in your position being executed at a different rate than that you specified; closed at the next available price.
The best way to manage your risk during volatile markets is to ensure your account is sufficiently margined at all times. Several precautionary measures are recommended:
✔ Monitor the status of your open positions.
✔ Specify a stop-loss to limit downside risk.
✔ Keep your account funded in excess of your required margin.
Limit orders are take-profit orders to buy or sell a set amount of a financial instrument at a specified price or better.
Please log in to your trading account, then click Account Options > Funds Management > Monetary History or Activity Report
Stop losses and take profits are both orders, which are placed in the market to close an open position. "Stop Loss" is to prevent further adverse price movement and “Take Profit” is to gain from advantageous price movement.
Xtrade will inform premium clients in case of margin calls. Your margin is monitored in real time, providing you with the benefit of knowing where you stand at all times. Margin calls can cause a closure of your opened positions in case your available margin deposit drops below margin requirements for that particular instrument.
Some instruments are traded based on underlying futures contracts. Those instruments have a specific expiry date at which all the open deals/limit orders are closed.
For those instruments which have expiration dates, you can simply click the Details tab associated with the instrument.
A trend is the general direction of a market or of the price of an asset, and trends can vary in length from short to intermediate, to long term.
In technical analysis, support and resistance are concepts that the movement of a security price will tend to stop and reverse at predetermined price levels.
Available Balance: Amount available to be used as Initial Margin.
(Equity) – (Used Margin)
Equity: Deposits - Withdrawals+ Bonus + Closed P&L + Open P&L
To keep your new position open, the equity in your account must exceed the total Maintenance Margin Level. The Maintenance Margin Level requirements are specific to each financial instrument. Xtrade always displays the Maintenance Margin level for each individual instrument.
Total Profit & Loss denominated in account's base currency.
Click on Account Options > Funds Management > Monetary Report
It indicates the Highest Bid and Lowest Ask reached during the present trading day.
Trades can only be initiated if there is sufficient equity funded and during hours in which the underlying financial instrument is also traded on a public exchange.
Click the instrument "Details".
Please contact our Customer Support for direct assistance.
Click the instrument's Star icon.
A spread is the difference between the bid and the ask price of a financial instrument.
To see the Spread value for each product please refer to our CFDs list.
Keeping a position open after a specific hour (approximately 22:00GMT (21:00DST)), as shown in the Xtrade trading platform display screen "Details", subjects you to an Xtrade funding premium that is subtracted from your account. This premium covers the benefit/cost of the associated funding.
Trade settlement occurs two business days (T+2) after the trading day (opening/closure of a position). The day of settlement is also called the value day.
To see the Premium Sell and the Premium Buy Charges for each product please refer to our CFDs list.
An Inactive Account Fee of $50 USD per month is assessed to Xtrade accounts that are inactive. An account is considered inactive if there has been no trading activity for a period of 3 months.
Xtrade does not charge any fees for deposits/withdrawal processing. However banks and/or intermediaries banks, processor's fees may apply. We do not accept any responsibility for such fees.
Click Account Options > Funds Management > Withdrawal requests and then you will see a new pop up window with full details of your withdrawals.
You can cancel your request at any time while its status is "Pending"
If you have opened positions, you will not be able to withdraw your entire Available Balance. A minimum amount is needed to maintain a Maintenance Margin.
(Available Balance – Maintenance Margin) and margin > = 1% = Max Withdrawal Amount
Withdrawal requests take up to five business days to process. Delays beyond our control might occur due to third party withdrawal payment methods (i.e. credit card company, the wiring bank or intermediary banks which delay transfers, in extreme cases, of up to 3 weeks).
Your withdrawal is processed via the same method that the deposit was made. If you deposit via credit card, any withdrawal amounts will be returned to that credit card. Likewise, if a deposit is made via bank transfer, the withdrawals will be transferred back to your bank account. Other deposits made by e-wallet will be returned as a bank transfer or by the Skrill/ Netteler e-wallet.
Simply follow the withdrawal procedure and the funds will be returned based on the method that the deposit was made.
Please log in to your account, click Account Options > Funds Management > Withdrawal requests > please click on Details next to pending withdrawal request.
Please sign the form with a pen, as virtual signatures cannot be accepted.
Please be sure to send us a full form, and not just parts of it. We need the original form completed in full, showing our company logo.
Make sure that the date on your withdrawal form is the same date as when you make the request.
Usually it takes up to 10 business days if the refund is made through bank transfer or credit/debit card. E-wallets payments appear in your account the same moment your withdrawal was approved.
Please contact our Customer Support to assist you.