FAQ

Find the answers to our most commonly asked questions

Opening an account

  • How do I open a trading account with Xtrade.com?

    Go to Register, complete the form and you will be logged in to your trading account. In the pop-up message, you will see a randomly generated password, which you are required to change to your own. You will also receive a welcome email with both username and password.

  • How much must I pay in order to open an Xtrade account?

    It is free. Xtrade does not charge any registration fee.

  • Can I open multiple trading accounts?

    No. You may open only one trading account.

  • How can I earn money here?

    You need to invest wisely. Trading in FX and CFDs involves risks of loss, especially due to the leveraged nature of the trading. Please click here to read our full risk warning. The information contained in this website and disclosure documents is of a general nature only, and does not take into account your personal circumstances, financial situation or needs. You should consider our Client Agreement carefully, and seek independent advice before deciding whether trading in such products is suitable for you.

  • How do I start trading?

    If you have already opened a trading account, submitted your identification documents for account validation and made a deposit; you are ready to start trading.

  • Can I start trading even if I have no experience?

    Yes. Our Education Center and Xtrade Academy offer tutorial videos, e-books and other resources suitable for both beginning and professional traders.

  • I do not want to complete a registration form and reveal my personal information. Is this possible?

    As a regulated company — subject to numerous laws, compliance requirements and client acceptance procedures — we are required to have on file KYC (Know Your Client) information. We make every effort to protect the confidentiality, security and integrity of your identity data.

  • What input characters are acceptable in the registration form?

    Please use only letters and numbers. Avoid using any symbols while filling it in.

  • Will you close my account if it has a zero account balance?

    Accounts with zero balance will not be closed unless the client so requests.

  • Do you offer a negative balance protection?

    Yes. The interests of our clients is our primary objective and that is why with Xtrade your balance will not go into negative. Negative Balance Protection will prevent a trader from entering into debt. Unfortunately, not every retail forex broker offers negative balance protection. For the inexperienced trader, the lack of margin call can mean the difference between losing only your investment and going into debt. This is a subtle, yet crucial difference. In forex trading, you may be able to tolerate losing money you can afford to lose (after all, there’s no such thing as a perfect trader who wins all the time). However, going into debt is never acceptable, regardless of how much experience you have.

  • I forgot my password. What should I do?

    Please click "Forgot Password" underneath the log in box and your password will be sent to your email address.

  • How do I change my password?

    In order to change your password, please log in to your Xtrade account; then click Account Options > Change password

  • Can my account manager trade instead of me?

    We do not offer account management services. You are a sole owner of the account and ultimate decision maker.

  • How can I download the platform?

    Our user-friendly web platform requires no downloading.

  • Do you have MT4?

    Unfortunately, at present, we do not offer the MT4 platform.

  • How do I open a demo account?

    A demo account is activated as soon as you open a trading account. *Subject to minimum deposit

  • From within the trader screen, how do I toggle between real and demo accounts?

    Within the My Account section, switch between real and demo modes by toggling the "Switch" button.

  • What's the difference between the trading and demo accounts?

    While all features and functions of the real platform are available in the demo platform, users should keep in mind that simulation cannot replicate real trading market conditions. One important distinction is that the volume executed through the simulation does not affect the market; while in real trading, volumes do affect the market, especially when the position size is large.

  • How can I fund my demo account?

    Your demo account will be funded automatically 7 days after registration.

  • How long can I use a demo account?

    Xtrade demo accounts do not expire.

Bonuses

  • What types of bonuses does Xtrade offer?

    Xtrade offers two types of bonuses: credit and cash.

  • What's the difference between credit/pending and cash bonus?

    Cash bonus is added to your account's equity once the bonus terms are met. The bonus sum can be used for trade; however withdrawal of the bonus sum is dependent on completion of the required Xpoints release sum through trading volume.
    Credit bonus is assigned to the account, but the sum will be added to the equity only upon reaching the full "release" Xpoints sum through trading volume. Once Credit bonus is "released", it turns into cash money that can be used for trade or withdrawal.

  • Where can I read more about your bonus promotions?

    Please click here in order to see our latest promotions.

  • I didn't receive my phone verification bonus, what should I do?

    Please contact our Customer Support via live chat, email or call in order to credit you with it.

  • What are Xpoints?

    Your weighted trading volume activity expressed in points.
    For example: If you open a position on EUR/USD worth $100,000, you will receive 100 XPoints upon closing, since each $1,000 trading amount is worth 1 XPoint.

  • I fulfilled a required amount of trading for Xpoints. Why was my bonus not credited?

    You received instead a cash bonus and it was credited prior to completing a required amount of Xpoints.

  • I didn't receive an account verification bonus even though my account is fully verified.

    You verified your account before your first deposit. You will receive an account verification bonus the moment you fund your account.

Account verification

  • Why are you asking for my documents?

    As a regulated company, we operate in accordance with several Anti-Money laundering and Identity Theft Laws as well as a number of compliance related procedures imposed by our regulatory authority.

  • How do I verify my account?

    You can upload your documents through your account:
    Account Options > Account verification or send them by email to documents@xtrade.com

  • What supporting documents do I need to provide?

    In regards to our KYC (Know Your Client) procedures, you are required to provide a colour copy of a valid Identity document and a recent proof of address (electricity, gas, water, phone, oil, Internet and/or cable TV contract, bank account statement), which states your name, address and a recent (within 3 months) date.

  • Can I open an account by providing a different identification document instead of my passport?

    Yes. A valid ID card or driver's license are also acceptable.

  • Will I receive an email or notification confirming my account's status?

    You will receive an automated email confirming your account status as soon your account is fully verified.

  • How can I update my personal information?

    If you wish to update your email address, phone number or your residential address, please send your request to documents@xtrade.com along with any requisite supporting document.

Deposits

  • What is the minimum amount to deposit?

    100 USD, however Xtrade occasionally runs promotions offering lower deposit threshold minimums.

  • Do you offer bonuses on deposits?

    Yes, we do offer up to 100% bonus on your deposit (*Subject to Bonus T&C apply). For more information please contact our professional staff, via live chat or email.

  • Is it possible to lose more than I deposited?

    No, you cannot lose more than your initial deposit.

  • What deposit options does Xtrade offer?

    Credit/debit cards, bank transfers, American Express, PayPal and many more options. For more detailed information please click here.

  • Do you impose any deposit fees?

    Xtrade does not charge any fees for deposits.

  • My credit/debit card deposit was declined.

    We would highly recommend that you check with your bank whether there is a block on international or online transactions. Or maybe the deposit sum is greater than your credit/debit card daily limit.

  • Can I deposit from a friend/relative's account?

    No. We do not accept any payments made from the account of third parties. All deposits must be made from your own account.

Trading information

  • What are the trading hours of your platform?

    The market trading hours are from Sunday 21:00 GMT till Friday 21:00 GMT during the Day Light saving times. During winter time trading hours are from Sunday 22:00 GMT till Friday 22:00 GMT. However, some of instruments are available only during specific hours. For trading hours of each instrument please click here.

  • Why is the platform closed during the weekend?

    The Xtrade platform is closed over the weekend because all the underlying financial instrument markets are closed.

  • How can I start trading?

    Please go through our Education Center and please note that you are recommended to not trade until you are completely comfortable with our platform. Then you can simply log in to your account and start trading.

  • Is there any risk in trading?

    Trading in FX and CFDs involves risks of loss, especially due to the leveraged nature of the trading. Please click here to read our full risk warning. The information contained in this website and disclosure documents is of a general nature only, and does not take into account your personal circumstances, financial situation or needs. You should consider our Client Agreement carefully, and seek independent advice before deciding whether trading in such products is suitable for you.

  • What do I need to be able to trade?

    You will need a computer or a mobile device (supporting iOS, Android or Windows software) with a high-speed internet connection and a funded trading account. We highly recommend you go through our education center prior to your first trade.

  • What is leverage and what leverage do you offer?

    Leverage allows a large trade position to be initiated with a small margin deposit. The amount of leverage available to a trader varies, with magnification of up to 400:1
    For example 100:1, meaning that currency trades worth $100,000 can be made with a margin deposit of $1,000. Leverage allows the use of credit to trade amounts larger than your deposit.
    Remember, the higher the leverage the higher the risk of losing your deposited capital. Leverage can work both for you as well as against you.

  • Are there disadvantages to trading on leverage?

    While leverage enables you to control a large amount of capital with a small deposit margin, it can also expose you to outsized negative price movement.

  • Can I change leverage?

    You cannot change the default leverage ratio.

  • What is a pip?

    A pip is the smallest unit of change in a financial instrument's price ratio (rate of a currency pair).

  • What is a spread?

    The spread is the difference between Bid and Ask prices.

  • What do "long" and "short" positions mean?

    Long position - when the client is buying the asset and a short position when the client is selling the asset.

  • How do I calculate a value of 1 pip?

    Amount of Base Currency * Pips = Value in Quote Currency
    Value of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USD
    Value of 1 pip in USD/CHF= 1 Lot (100 000$)*0.0001=10 CHF
    Value of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY

  • What is a slippage?

    Slippage may occur during periods of high market volatility, usually caused by important economic news. It results in your position being executed at a different rate than that you specified; closed at the next available price.

  • How can I manage risk in volatile markets?

    The best way to manage your risk during volatile markets is to ensure your account is sufficiently margined at all times. Several precautionary measures are recommended:
    ✔ Monitor the status of your open positions.
    ✔ Specify a stop-loss to limit downside risk.
    ✔ Keep your account funded in excess of your required margin.

  • What is a limit order?

    Limit orders are take-profit orders to buy or sell a set amount of a financial instrument at a specified price or better.

  • How I can see my trading history?

    Please log in to your trading account, then click Account Options > Funds Management > Monetary History or Activity Report

  • What is "Take Profit" and "Stop Loss"?

    Stop losses and take profits are both orders, which are placed in the market to close an open position. "Stop Loss" is to prevent further adverse price movement and “Take Profit” is to gain from advantageous price movement.

  • How do I set a stop loss or take profit?
    Access the Edit Position pop up dialog:
    • Create a Take Profit position by selecting Close at profit and specifying a triggering Rate or Amount
    • Create a Stop Loss position by selecting Close at loss and specifying a triggering Rate or Amount
  • Will I be notified if I am subject to a margin call?

    Xtrade will inform premium clients in case of margin calls. Your margin is monitored in real time, providing you with the benefit of knowing where you stand at all times. Margin calls can cause a closure of your opened positions in case your available margin deposit drops below margin requirements for that particular instrument.

  • What's the meaning of the expiration date in the details tab?

    Some instruments are traded based on underlying futures contracts. Those instruments have a specific expiry date at which all the open deals/limit orders are closed.

  • Where can I find the expiration date of specific instruments?

    For those instruments which have expiration dates, you can simply click the Details tab associated with the instrument.

  • What is a trend?

    A trend is the general direction of a market or of the price of an asset, and trends can vary in length from short to intermediate, to long term.

  • What is the meaning of support and resistance levels?

    In technical analysis, support and resistance are concepts that the movement of a security price will tend to stop and reverse at predetermined price levels.

  • What is the available balance and why it is different from the equity?

    Available Balance: Amount available to be used as Initial Margin.
    (Equity) – (Used Margin)
    Equity: Deposits - Withdrawals+ Bonus + Closed P&L + Open P&L

  • What is the M. Margin? How it is used?

    To keep your new position open, the equity in your account must exceed the total Maintenance Margin Level. The Maintenance Margin Level requirements are specific to each financial instrument. Xtrade always displays the Maintenance Margin level for each individual instrument.

  • What is the P&L?

    Total Profit & Loss denominated in account's base currency.

  • Where can I find my cancelled deals/ Limits?

    Click on Account Options > Funds Management > Monetary Report

  • What is the High/Low indicator?

    It indicates the Highest Bid and Lowest Ask reached during the present trading day.

  • What prevents me from opening trades?

    Trades can only be initiated if there is sufficient equity funded and during hours in which the underlying financial instrument is also traded on a public exchange.

  • Where can I find the trading hours of a specific instrument?

    Click the instrument "Details".

  • How can I lower my minimum trading lot?

    Please contact our Customer Support for direct assistance.

  • How can I add an instrument to my favourite list?

    Click the instrument's Star icon.

Fees & Commissions

  • What is a spread?

    A spread is the difference between the bid and the ask price of a financial instrument.
    To see the Spread value for each product please refer to our CFDs list.

  • What is the premium fee?

    Keeping a position open after a specific hour (approximately 22:00GMT (21:00DST)), as shown in the Xtrade trading platform display screen "Details", subjects you to an Xtrade funding premium that is subtracted from your account. This premium covers the benefit/cost of the associated funding.
    Trade settlement occurs two business days (T+2) after the trading day (opening/closure of a position). The day of settlement is also called the value day.
    To see the Premium Sell and the Premium Buy Charges for each product please refer to our CFDs list.
    Note: Trades that remain open on Wednesday at 22:00GMT (21:00DST) incur an additional 2 night's premiums (for a total of 3) because the original settlement day Friday (T+2) has now been pushed off to the next available business day (Monday). The same principal applies to overnight trades initiated 3 days before bank holidays.
    For more information please click here.

  • What is the Inactivity fee?

    An Inactive Account Fee of $5 USD per month is assessed to Xtrade accounts that are inactive. An account is considered inactive if there has been no trading activity for a period of 3 months.

  • Does Xtrade charge any deposit/withdrawal fees?

    Xtrade does not charge any fees for deposits/withdrawal processing. However banks and/or intermediaries banks, processor's fees may apply. We do not accept any responsibility for such fees.

Withdrawals

  • How can I request a withdrawal?
    Please perform the following steps:
    • Log in to your Xtrade account
    • Click "Withdraw" on the main Web Trader page
    • Please enter the amount and submit it by clicking the "Withdraw" button.
    • To complete your request, please print a withdrawal form, sign it manually and send it to withdrawals@xtrade.com or by fax: +44 203 807 4002
    • Once your request is complete, the information is forwarded to us for processing. You will receive an email confirmation of your withdrawal request.
  • How do I check the status of my withdrawal request?

    Click Account Options > Funds Management > Withdrawal requests and then you will see a new pop up window with full details of your withdrawals.

  • Can I cancel my withdrawal request?

    You can cancel your request at any time while its status is "Pending"

  • Why was my withdrawal rejected?
    Withdrawal requests may be rejected for one or more of the following reasons:
    • Your account is not fully verified. (Please note that your account must be fully verified prior to the withdrawal process. A list of documents required can be found here. In extreme circumstances, the Company reserves the right to request additional documentation.)
    • We did not receive a signed withdrawal form.
    • A withdrawal form is not manually signed, we received only parts of it or it states a date of withdrawal which was already rejected.
    • We were unable to transfer funds to the bank/e-wallet details provided or we did not receive correct details.
    • The required volume was not completed.
  • Why doesn't the system let me request a withdrawal?

    If you have opened positions, you will not be able to withdraw your entire Available Balance. A minimum amount is needed to maintain a Maintenance Margin.
    (Available Balance – Maintenance Margin) and margin > = 1% = Max Withdrawal Amount

  • How long does it take to process a withdrawal?

    Withdrawal requests take up to five business days to process. Delays beyond our control might occur due to third party withdrawal payment methods (i.e. credit card company, the wiring bank or intermediary banks which delay transfers, in extreme cases, of up to 3 weeks).

  • What withdrawal options do you have?

    Your withdrawal is processed via the same method that the deposit was made. If you deposit via credit card, any withdrawal amounts will be returned to that credit card. Likewise, if a deposit is made via bank transfer, the withdrawals will be transferred back to your bank account. Other deposits made by e-wallet will be returned as a bank transfer or by the Skrill/ Netteler e-wallet.

  • If my withdrawal amount exceeds the amount I have deposited, how can I withdraw?

    Simply follow the withdrawal procedure and the funds will be returned based on the method that the deposit was made.

  • Where can I find a withdrawal form?

    Please log in to your account, click Account Options > Funds Management > Withdrawal requests > please click on Details next to pending withdrawal request.

  • Why was my withdrawal form not accepted?

    Please sign the form with a pen, as virtual signatures cannot be accepted.
    Please be sure to send us a full form, and not just parts of it. We need the original form completed in full, showing our company logo.
    Make sure that the date on your withdrawal form is the same date as when you make the request.

  • How long does it take to receive my funds?

    Usually it takes up to 10 business days if the refund is made through bank transfer or credit/debit card. E-wallets payments appear in your account the same moment your withdrawal was approved.

Account deactivation

How can I deactivate my account?

Please contact our Customer Support to assist you.

Real Account
Open an account and get access to our extensive range of CFD instruments.$25 Cash Bonus. No deposit required.
*Terms apply
Trading CFDs involves significant risk of loss. Trading FX/CFDs involves a significant level of risk and you may lose all of your invested capital. Please ensure that you understand the risks involved.